Cannot create a shortcut on the Start menu because Start directory is corrupted.
Cause:
The Start folder (directory) is corrupted or missing.
Solution:
Shut down Windows and reboot the computer to rebuild the 'Start' menu directory (folder).
1) Click the 'Start' button to display the 'Start' menu.
2) Select 'Shut Down...'. (The 'Shut Down Windows' dialog box appears.)
3) Select the 'Shut down the computer' radio button and click 'Yes'.
'Shut Down Windows'
4) When the 'It is now safe to turn off your computer' message appears, turn off the computer.
5) Wait 30 seconds.
6) Turn on the computer. (A new Start folder is created).
